For the most part I have a lot of fun answering your technical questions, and for the most part your questions are straightforward, intelligent and easy to understand. But every so often someone toss me a real ringer that makes it almost impossible to provide a coherent reply. Understand that I'm not talking about technical challenges here, those are welcome and in fact encouraged. If the solution were simple I'd expect you'd have figured it out long before you contacted me. What I'm talking about are e-mails that are so vague, so lacking in detail that I'm left wondering if you're even know what kind of bike you own. Because I feel duty bound to answer every question, whether it's published or not, I try to puzzle out some kind of reply, but frankly, the less information I get from you the less information you'll get from me, like they say garbage in, garbage out. In an attempt to make all our lives easier, and so I can provide as accurate an answer as possible here's a few simple tips should you find yourself in need of a little technical help.