One thing is, it’s always firm. The final spring you hit is designed so that you don’t ever bottom, so it’s mighty stiff. Anytime there’s a harsh dip, you’re using that spring. So, converse to the way most shocks work, it’s not just, less preload= softer; if you set the preload too light, you’ll just blow through the soft springs and bounce off the hard one. So, as I was looking for some plushness, I kept adjusting the wrong way and bouncing off the spring of last resort repeatedly. Needless to say, I cranked it back up again.